The travel and hospitality industry is all about identifying, segmenting, and targeting customers at the right time. The industry has seen tremendous growth in recent years. With this growth, the competition has also increased leaps and bounds.
While the customers are benefited with several options available within a small price difference, vendors are having a hard time to register their presence and be noticed. They have to make conscious efforts to reach out to their potential audience and communicate effectively to be heard.
Glorious Insight has worked with leading service providers in the industry to develop and provide solutions that help in strategy making. Our solutions can provide a deep understanding of customer data, preferences, and habits to assist your judgment.
With our descriptive, perspective, and predictive analysis tools, you can completely refine your approach to draw and engage your customers. Our solutions ensure a better understanding of the demand trends and help to retain, targeting, and converting customers.
Business analytics provides new ways to segment and comprehend customers and other prospects. You can distribute your prospects into different groups based on age, gender, marital status, income, and geography. This helps in deriving effective campaigning and targeting strategies.
Analyzing competition data helps in developing effective discount strategies. You get a better understanding of the market needs and optimize your pricing with an eye on margins. It helps in dynamic adaptation to reduce costs while maintaining service quality.
The descriptive analysis helps in identifying problem areas and helps following a proactive approach to address the issues. You can also critically examine different scenarios to weigh the effectiveness of different strategies.
You can simulate and study the pros and cons of various possible actions you can take to address a particular situation and find the best way out. Precise and real-time Information about external factors can help in the timely adaptation and implementation of the course of correction.
The travel and hospitality industry works with the collaboration of several departments and stakeholders. By sharing critical information with the stakeholders in real-time can help timely actions and dynamic adaptation of situations to improve profitability.
Predictive analysis assists in accurate financial planning and helps in refining the plans in real-time. The changes can be communicated and implemented at all business levels promptly to ensure the best outcomes.
You can plan your marketing considering seasonality. This helps in determining targets and assigning them to your people at different channels and locations. Business intelligence helps in managing the workforce of your enterprise. You can evaluate the extent the individual targets are met and assess the productivity of each employee.
One of the most useful implementations of advanced analytics tools is to derive information related to customer behavior and trend forecast. This helps in enhancing the services and making them more profitable for the company. You can provide more relevant and personalized recommendations that increase the probability of cross-sale and up-sale.
You can foresee and predict the possibility of customer churn and make offers and rewards to improve retention. Data analytics provide unmatched insight into customer satisfaction levels by steering and scrutinizing feedback, ratings, and profile information. Such information can mean the difference between success and failure of a company in the hospitality and travel industry.
During the past decade, the travel and hospitality industry has transformed significantly. Travel is not just providing luxury tickets or planning trips. Companies have to consider a complete 360-degree view of customer service to provide unique service and make their customers feel special and valued. The only way to retain the customers is by making their trip memorable in all respects.
Customers are drifting more towards digital travel where they can arrange everything with the least hassle and in minimum time. Data science and machine learning technologies can provide several ways for these companies to derive fresh ideas to utilize their data.
Why Glorious Insight ?
We provide data-driven solutions
Our solutions are armed with powerful data-driven analytics that helps you make business-critical decisions like pricing in real-time and stay competitive.
We harness the power of technology to help you innovate
We combine technologies like IoT, AI, and cloud, to help you deeply understand your customers and deliver innovative and personalized services.
We provide affordable solutions with 24x7 customer support
We are committed to provide quality solutions at the most honest pricing and prioritize addressing your issues, queries, and requests.
Hotel pricing and fare forecasting
When it comes to pricing and determining flight fares, uncertainty plays a vital role. From the customers' point of view, these parameters are always fluctuating and also differ significantly from one provider to the other.Learn More
Intelligent travel support
In the present day and age, convenience and speed is the key for all kinds of services. For that reason, smart and AI-based concierge services are taking over most of the hotels and travel agencies.Learn More
Providing personalized travel assistance is one of the best ways to retain customers. Technologies like AI and ML can dramatically change the way customer services are delivered.Learn More
Many research reports suggest that airlines and hotels are among the top industries that suffer huge losses because of e-commerce frauds. The most popular fraud is the use of stolen credit cards to make bookings.Learn More
Address travel disruption
Unlike planning a trip or giving assistance in booking tickets and hotels, travel disruption management is focused on dealing with real issues customers can face during their journey to the destination.Learn More